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 Conflict is an unfortunate reality of the modern workplace and is one that you will have to come to terms with. Dealing with conflict can be a stressful exercise, but with the right conflict resolution skills, you can learn to deal with it in a more constructive manner. 

Not all conflict is negative: if dealt with properly and effectively, conflict can in fact have a positive result by resolving tension and finding solutions to challenges. Conflict may arise for any number of reasons, but ultimately the best way to address any conflict is early on and through negotiation and collaboration with all parties involved. 


There are several skills that are essential in order to be able to negotiate your way through conflict. A particularly vital one is assertiveness. You should be able to calmly and clearly express your opinions, without getting aggressive. Acting aggressively will only deteriorate the situation further, so if you think that your tone may be coming across as more hostile than you intend, take a step back and think of how you can better phrase your argument to effectively get your point across without being offensive. 

The ability to really listen to what your opponent is saying is another important skill that you should hone. A major part of conflict resolution lies in being able to build an understanding of the other party’s position so that you can both move closer to finding a solution. If possible, try to adopt the approach of listening before arguing your own position. Your opponent may have a valid point that you had not thought of and that may expedite finding a solution to the problem.  


Finding a solution as amicably and quickly as possible should be your priority, so, in addition to discussing matters constructively and with respect, you should focus on the facts of the conflict and try to establish different options of resolving it. Explore these options with the other parties involved in order to identify what the best solution will be. It should ideally be one that allows all parties to settle their differences and find a long-term result that is in the best interests of the individuals concerned and the company.  

Unresolved conflict will negatively impact on your work environment, so try to address issues as soon as they arise. By being assertive but respectful and actively listening to all suggestions put forward, you will be able to more effectively find lasting solutions.

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